OUR COLLECTION SERVICES

Early Intervention

Today’s companies operating in the global competitive environment are looking to cut costs, use fewer resources, and make the most out of their current accounts. Maintaining an internal billing and payment reminder campaign can prove to be a costly and inefficient approach. WNRS provides a customer oriented, cost-effective approach designed to undertake accounts early in the cycle, thereby reducing the number of accounts entering into later stage delinquency, where accounts prove to be less collectable. This program is for those accounts that are not yet ready to be placed into third party collection status. It maintains our client’s brand image in mind and therefore, our “obligation reminder calls” are handled strategically and diplomatically, always maintaining the outmost courtesy towards our client’s customers. Our trained staff performs a strategic one-on-one campaign of payment reminders, (typically in the name of the client) with the purpose of obtaining timely payments. We understand that these customers are not ready to be placed over to third-party collections, and therefore, our customer service approach works personally with every customer, reminding them of their obligation to bring their accounts up-to date, while concretely maintaining your relationships.  

 

Early Intervention has many benefits including:

 

• Improved Days Sales Outstanding (DSO)

• Shorter Payment Periods (tuner-over rate)

• Reduction in Operating Expenses

• Drastic Reduction in accounts that enter into delinquency status

• Address and phone & updates

• 24/7 online account tracking, monitoring, and status updates

• Complete payment processing options and payment updates (direct deposit, check-by-phone, credit card payments, e-payments, money-orders or certified checks)

 

This program is tailored to meet your needs:

 

• Custom letterheads

• Contacts on your company’s behalf

• Identification of previously paid accounts

• Arrangement of payment plans

• Reminder written & telephone call campaigns by courtesy billing staff